Careers /Current Opportunities

First level Helpdesk Support Analyst

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July 07, 2022

Dillon Eustace is one of Ireland’s leading law firms focusing on financial services, banking and capital markets, corporate and M&A, litigation and dispute resolution, real estate and taxation. Headquartered in Dublin, the firm’s international practice has established offices in Tokyo, New York and Cayman Islands.

This is a great opportunity for a recent I.T graduate with 1 years’ experience interested in gaining practical, first-hand experience in a busy I.T Department. This is an exciting time to join our team and work with colleagues of the highest calibre on a diverse range of interesting and challenging IT projects.


Responsibilities

We have an entry level opportunity for a First Level Helpdesk Support Analyst to join our busy IT team.

Responsibilities

  • Respond to first level helpdesk support to all Dillon Eustace users answering first line phones and desk side support.
  • Support of all existing MHC software and applications.
  • Work with a range of devices including desktops, laptops, desk and mobile phones and VC.
  • Ensure all support requests are logged and tracked through the helpdesk.
  • Build and deploy new hardware using standard tools
  • Support IT team and IT Director.
  • Performing basic network administration such as user account set-up.
  • Assist in other tasks/projects as requested by IT staff.

Candidate requirements

  • This junior position would suit someone with a small amount of experience in first level support and is enthusiastic about learning on the job.
  • Good problem-solving skills combined with a working knowledge of Microsoft Office and Windows 2010.
  • Enthusiastic and proactive approach with an interest in developing
  • Customer focused with good communication skills.
  • Third level IT qualification desirable

Applications

Applications should be emailed to hr@dilloneustace.ie, and should be accompanied by a Curriculum Vitae. Closing date 31st July 2022. Please also include the position title in the subject line.